Refunds are only applicable when a garment arrives damaged, stained or does not arrive to you in time, due to problems on our behalf. Otherwise no refunds are given.

If you receive a product that doesn't match the quality level we have described our products to be at, you must contact us within 24 hours of its' receipt, collection or delivery to be eligible for any form of reimbursement. Refunds will not include any shipping costs.

To be eligible for a rental refund, your item must be unworn and in the same condition you received it. It must also be in the original packaging. We require a receipt or proof of purchase.

Once your garment is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed by our accounts team to the account provided to us at time of approval within 3 business days.

We do not issue refunds if the garment does not fit, or for change of mind. 

For information regarding a refund for cancelled bookings - please see 'Cancellations' section below.

Our cancellation policy lasts 24 hours. If 24 hours has passed since your purchase or booking was made, or your order has been shipped inside this 24 hour period, one of the following will apply:

Bookings cancelled outside of the 24 hour timeframe: a $50 cancellation fee applies to all cancelled bookings 

If you cancel more than 7 days before your event: refund less $50 cancellation fee and $10 appointment fee (if applicable)

If you cancel within 7 days of your event: store credit less $50 cancellation and $10 appointment fee (if applicable) - valid for 12 months 

Within 48 hours of the booking start date or delivery date: no refund or store credit

Last minute rentals: orders placed less than 3 days before the rental start date. Stylestarter is not responsible for any post delays caused by NZ POST. No refunds on last minute rentals. 

Postal Rentals: Non-refundable on garments that have already been dispatched for your rental booking.

Postal Try Ons: Non-refundable after item dispatch. Unsuccessful try-ons receive a store credit of the try-on fee (less postage). 

Stylestarter reserves the right to cancel a booking at short notice. Reasons for cancellation may include (but are not limited to) an item not being available due to late return by a previous customer or damage to an item. Stylestarter will endeavour to provide as much notice as possible. In the event of a cancellation by Stylestarter, Stylestarter offers a full refund, store credit or the option to change the booking to another item. 

Shipping Refunds:
Shipping costs are non-refundable if the garment has already been sent. The cost of return shipping will be deducted from your refund.

Late Deliveries:
We always deliver via NZ Post or CourierPost using an express service (1-4 day target.) NZ Post & CourierPost do not provide a 100% guarantee, therefore we cannot give you an exact delivery time/date. Most parcels arrive within 1-2 days of dispatching. Due to circumstances outside of our control, there is always a chance a delivery may take longer. We cannot offer refunds if a parcel is sent with sufficient time to arrive but delayed by the courier company.

It is deemed as delivered in the following instances; attempted for delivery, item at depot, and if you tried to arrange a re-delivery but does not arrive on time.

Last Minute Orders:
If your order requires delivery and has been placed on Thursday night or Friday for a Saturday rental, we do not issue refunds if the order does not arrive on time. Given the time frame, we cannot ensure it will arrive to you on time. 

Rural Deliveries
If you require delivery to a rural address, please make sure you select this delivery option at checkout. Rural deliveries NOT paid for are ineligible for refunds if the order doesn't arrive on time.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have requested a refund, your return item must be unworn and in the same condition you received it. It must also be in the original packaging. We require a receipt or proof of purchase.

Parcels must to be returned before the date selected in your booking. If you have requested a refund but the parcel is not returned until after the event date, no refund or store credit will apply.

When returning the item for refund, please use the pre-paid shipping label and bag that is provided. Ensure the barcode is scanned by a shop assistant at a NZ Post office, so we are able to track its progress - all postage bags supplied will include express return courier label.

We don’t guarantee we will receive your returned item. You are liable for any products lost or damaged in transit on their return, and will be charged accordingly.

Buy Now/Ex-Rental Products:
All sales of ex-rental items are final. We do not offer refunds, returns or exchanges on any products available for purchase (not hire) in-store or from our website. No exceptions.

Majority of garments are in excellent condition. However, due to nature of purchasing an ex-rental item, you can expect general wear and tear on some items. The condition along with any flaws will be outlined in the products details/tag - please read before purchasing.

Accessories:
Returns, refunds, and exchanges are not applicable for accessories including Fashion Tape Strips, Body Glue, or Lace Up Bras.

If you haven’t received a refund, first recheck your bank account.
Following this, contact your bank. There is often some processing time before a refund is completed particularly over weekends.
If you've done all of this and you still have not received your refund yet, please contact us via email hello@stylestarter.co.nz.