Buy Now or Ex-rental products
We do not offer refunds or exchanges on any products available for purchase (not hire) from our website, unless faulty. No exceptions.
Our cancellation policy lasts 24 hours. If 24 hours has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. OR if your order has been already shipped inside this 24 hour period, we cannot offer you a refund or exchange, OR if it has been taken away from our premises, we cannot offer you a refund or exchange.
If you receive a product that doesn't match the quality level that we have described our products to be at, you must contact us within 24 hours of it's receipt to be eligible for any form of reimbursement, reimbursements will not include any shipping costs.
We do not issue refunds if the garment does not fit, or if you do not like how it sits on you. This is the risk you take when you rent something.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If your order has been placed on Thursday night or Friday for the Saturday rental, we do not issue refunds if the order does not arrive on time. Given the time frame, we cannot ensure it will arrive to you on time.
We always deliver via NZ Post overnight courier. NZ post does not provide a 100% guarantee, therefore we cannot give you a guarantee. Most of our garments arrive to our customers overnight. Due to situations outside of our control, there is always a chance a delivery may take longer.
It is deemed as delivered in the following instances; attempted for delivery, Item at depot, and if you tried to arrange for a re-delivery but does not arrive on time.
We do not offer refunds for delivered orders.
If you require delivery to a rural address, please make sure you select this delivery option at checkout. Rural deliveries NOT paid for are ineligible for refunds if the order doesn't arrive on time.
Refunds (if applicable)
Refunds are only applicable when the garment arrives damaged, or stained or does not arrive to you in time, due to problems on our behalf. Otherwise no refunds are given.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed by our accounts team to the account provided to us at time of approval within a 3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account.
Following this, contact your bank. There is often some processing time before a refund is completed particularly over weekends.
If you've done all of this and you still have not received your refund yet, please contact us via email firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, all sale items are final.
When returning the item for refund, please use the pre-paid shipping bag that is provided. When using the post bags supplied you will need to ensure that you get the bar code is scanned by a shop assistant at a New Zealand Post store, so that we are able to track its progress, all postage bags supplied will include overnight signature courier. Postage will need to be completed the day after the complaint has been laid.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item. You are liable for any products lost or damaged in transit on there return, and will be charged accordingly.