Frequently Asked Questions
Do I need an appointment?
Appointments are required to visit our store during Alert level 2. All other times they are not required, however, making an appointment allows us to accomodate you further. If you can't make it during our store hours or require extra assistance, please request an appointment online or call us.
Do your prices include dry-cleaning?
Yes, all our prices include a standard service by our professional dry cleaner. Return to us unwashed and we take care of the rest.
How many days hire?
All our hires are for four days. All hire pricing remains the same if required for less than four days.
Do you offer extended or holiday hires?
Yes, extended hire fees may apply.
What is the latest I can make a booking for this weekend?
We accept bookings as late as the day of if you visit us in-store. If booking online and you require delivery, the latest is Thursday before 12PM for a weekend hire, this will come at a surcharge for overnight delivery.
The dress I like is too long or big, do you offer alterations?
Yes we do. There is a small fee for a temporary alteration. All alterations are done by our seamstress.
Please be aware that not all garments can be temporarily altered.
When and where do I return my dress?
If you are in Auckland, drop off can be made to our store in Newmarket during operating hours. Return dates will be established at time of booking & via email in your booking confirmation.
For out of city hires, please courier it to us from your nearest NZ post office with tracking and forward your tracking number to us.
Do you offer postal try-ons?
Yes, we require a $50 try-on fee + postage. If successful, the $50 will be transferred as payment toward your rental. If unsuccessful, the $50 will be stored on account as store credit for 1 year. If you are trying on more than one garment, you will be refunded less one $50 try on fee. Please book online or contact us to book in.
I've seen a dress I like online. How do I go about requesting it for hire through your Dress Request service?
Please send us an email or give our store a call to discuss.
Please note that this service is not guaranteed, however we endeavour to do our best to fulfil your request.
All dress request fees are non-refundable.