Frequently Asked Questions

Yes, extended hire fees may apply.

Our beautiful new Newmarket store is now open! Find us at 1 Kingdon Street, Newmarket.

Yes, all our prices include a standard service by our dry cleaner. Return to us unwashed and we take care of the rest.

Outside Auckland and want to ensure your rental fits perfectly? No problem! We offer try-ons outside Auckland with a $50 try-on fee per dress (max 3 items) + postage. If successful, the try on fee will be transferred as payment toward your rental. If unsuccessful, the try on fee will be issued as store credit valid for 6 months. Please book online or contact us to book in.

PLEASE NOTE: Postal try-ons are only dispatched during weekdays. If you select a date including Friday, Saturday, or Sunday, we will need to reschedule your try-on.

Postal try-ons are for out of Auckland customers ONLY.

You have the option to rent for either 4 days or 8 days. The rental pricing remains consistent even if needed for less than the minimum period of 4 days.

No, we do not require or offer the purchase of rental insurance. However, each dress is thoroughly assessed upon return, and any damage incurred during the rental period will be charged accordingly. We take care to ensure our dresses are in excellent condition for every customer, and this approach allows us to maintain the quality of our rental items.

You can make in-store bookings up until the day of your event. For online bookings with delivery, be sure to reserve by Thursday before 12 PM for a weekend hire and select express shipping.

For customers in Auckland, you can return to our store at 1 Kingdon Street, Newmarket. Please check the specified hours communicated with you or on your rental card for drop-off instructions.

Return dates will be determined during the booking process and communicated to you via email.

If you're outside Auckland, please return the dress to your local NZ Post on the next business day using the provided reusable satchel and label.