A message to our customers
At Level 4 our store is closed.
As COVID-19 continues to evolve, we wanted to share with you some important information about our service policy and the steps we’re taking to minimise the risk of exposure in our community.
We are committed to keeping our service up and running. To do so we ask the following of you;
• We are unable to dispatch during L4. We will dispatch as soon as we are in L3.
• If you have one of our garments, please hold onto it and we will be in touch with instructions for return once we drop alert levels. No late fees will be charged.
• Event Postponements or cancellations: notify us as soon as possible of any event changes. This will allow us to make the necessary adjustments required to fulfil your rental with us.
If an event cancellation or postponement does occur, our policy is the following;
• All bookings either paid partially or in full are transferred to store credit for use within 18 months.
• Bookings that need to be transferred to a new date will be transferred where possible.